CAR is a well known abbreviation to everyone who works in a Quality- related role across all industries (and not only in construction).
For those who are not familiar with the term, CAR stands for Corrective Action Reports.
Corrective Actions are probably representing the absolute essence of Quality Management and Lean techniques:
you should provide a solution that will eliminate the root cause of the problem and it will not only just provide a correction.
But how are Corrective Action Reports being treated in construction industry today?
It’s not a secret that raising an NCR is almost like a taboo nowadays and it could even initiate endless arguments and discussions.
Simply because people don’t like them!
So, what happens instead?
We all agree to rename some NCRs as CARs.
And then everyone is happy…As simple as that!
Raising CARs instead of NCRs is a common practice in construction industry and even a common practice for professional third party auditors who visit construction projects and companies.
Is that really helping the organization or it’s just something we do as quality professionals in order to avoid the confrontation with the management and the auditees?
So, apart from following up the NCRs, we also have to follow up the CARs and if they are closed or not.
Don’t get me wrong: the corrective actions need to be recorded and obviously taken.
But what’s the point of raising CARs instead of NCRs?
What’s the point of treating Corrective Action Reports as Minor NCRs?
Whenever there is a Corrective Action somewhere, there must be a nonconformity as well!
Raising CARs can be used to hid real issues andd problem in an organisation just because we don’t want to “see ourselves” in the mirror and face off the real problems.
The CAR should always be raised in order to close out the nonconformity and it shouldn’t be treated as a light NCR.
Blame culture and NCR-phobia is an unnessecary disease within construction industry (and probably in other industries as well but I can’t say anything about other industries…) and unfortunately it will take a lot of effort to be abolished as a culture (if ever).
What Can You Do In Order To Avoid The NCR-Phobia?
People are afraid the things that they don’t know.
It’s in our hands to change these perceptions and put things at the right perspective.
Even if we are talking about stubborn colleagues or narrow minded bosses (not uncommon in construction industry).
What do you think…?