In order for a construction company or a construction project to function properly, internal processes and procedures that set up the framework of its basic operational activities are almost always required.
ISO:9001 clearly specifies which Procedures need to be documented in order to fulfil the standard’s minimum requirements.
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These are the following 5:
Taking into acount the complexity of (especially) the bigger infrastructure projects like Commercial Buildings, Hotels, Marine Projects, Highways, Tunneling, Railways or Airports, it’s quite difficult to set up a Quality Management System only with these 6 procedures.
Even if you manage to do so, in the beginning, it is almost certain that you will probably be asked by your Client or Client’s representatives to demonstrate how many of the other processes actually exist on the Project.
This is to make her (the Client) sure that everything is working as it should, but there might even be a specific clause in the Contract obliging you to document those extra procedures.
So, some of the most common additional procedures/processes that you might need to have in place for a Construction Project are:
The list can literally be endless and it can of course be tailored to the needs and the contractual requirements of any specific project.
There are of course numerous other procedures for Health, Safety, Environment, HR, Accounting but I am only dealing with the Quality stuff here that are the backbone of the QMS.
However, the simplest you keep your system, the easier will be for the people who are going to implement it (that’s a big discussion for another post…).
Otherwise you end up having a system that no one is following, no one has ever read in the Project and it only exists in order to make the external auditors and your Clients happy.
Is that really what you want as Quality professional in construction ?
Do we really want to create a bureaucratic Quality Management system which is just adding one more headache to the Engineers and the Project Managers?
The best single advice is (as for almost everything in life): keep it simple!
But this is where it becomes tricky and harder than most of the people think.
As Leonardo Da Vinci said hundreds of years ago:
Simplicity is the ultimate sophistication.
Hi, are you interested in Quality Management and ISO 9001 Implementation in construction?
My name is Pavlos Inglesis (Linkedin) and my mission is to provide awareness on the subject of Quality Management in the Construction industry and if possible, answer any questions you may have.
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